privacy policy

This Privacy Policy explains how I collect, use and protect your personal information when you visit my website or get in touch about my stitching, mending and upcycling services.

I’m committed to respecting your privacy just as much as I’m committed to giving textiles a longer, more beautiful life.

If you have any questions, you can reach me at ellie-sews@outlook.com

introduction:

information I collect:

I only collect information that helps me run my business and communicate with you. This may include:

  • Contact details — such as your name, email address, phone number or postal address when you make an enquiry or place an order.

  • Project information — details about the garment or textile you want repaired, upcycled or created.

  • Website usage data — anonymous analytics (e.g., pages visited, time spent on site) to help me understand how people use the website.

  • Payment information — if you make a purchase. Payments are processed securely by third‑party providers; I do not store your card details.

how your information is used:

I use your information to:

  • Respond to enquiries and provide quotes

  • Manage and complete your order

  • Send updates about your project

  • Improve the website through anonymous analytics

  • Meet legal obligations such as accounting and tax requirements

I never sell your information or share it for marketing purposes.

legal basis for processing:

I process your data under one or more of the following lawful bases:

  • Contract — to provide the service you’ve requested

  • Consent — for optional communications

  • Legitimate interests — such as improving my website

  • Legal obligation — for record‑keeping

how your information is stored:

Your information is stored securely using reputable digital tools and password‑protected systems. I keep your data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

sharing your information:

I may share your data with trusted third parties, but only when necessary:

  • Payment processors

  • Email or website hosting providers

  • Delivery services if I need to post your item back to you

These providers only receive the information required to perform their services and must keep it secure.

your rights:

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, contact me at ellie-sews@outlook.com.

cookies:

My website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

links to other websites:

If my website contains links to external sites, please note that I’m not responsible for their privacy practices. I encourage you to read their policies too.

changes to this policy:

I may update this Privacy Policy occasionally to reflect changes in the law or my business. The latest version will always be available on this page.